A BSL Communication Support Worker (CSW) in an office setting plays a vital role in ensuring effective communication between deaf employees and their hearing colleagues. Here are some key responsibilities and qualifications typically associated with this role:

Key Responsibilities:

Facilitation of Communication:

• Use British Sign Language (BSL) to interpret and relay information during meetings, phone calls, and other workplace interactions.
• Assist in translating written documents and emails into BSL and vice versa.

Administrative Support:

• Help with the preparation of reports, presentations, and other documents, ensuring they are accessible to deaf employees.
• Manage scheduling and coordination of meetings, ensuring that communication needs are met.

Training and Awareness:

• Conduct deaf awareness training sessions for staff to promote an inclusive workplace environment.
• Provide guidance on best practices for communicating with deaf colleagues.

Technical Assistance:

• Support the use of communication technology, such as video relay services and captioning tools.
• Troubleshoot any issues related to accessibility tools and resources.

Qualifications:

• BSL Proficiency:
  • A minimum of BSL Level 3 is often required, with higher levels (such as Level 6) being preferred for more effective support.
• Experience:
  • Previous experience working with deaf individuals in a professional setting is advantageous.
• Educational Background:
  • Relevant qualifications in communication support or administration can be beneficial.

Additional Skills:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Patience, empathy, and the ability to adapt to the individual needs of colleagues.